Refund policy

Langdon's Flowers — Purchase Policies & Terms

When you place an order with Langdon's Flowers, you're agreeing to the policies below, which form an official part of our purchase agreement with you. Please take a few minutes to read through them before checking out.

The moment your order is confirmed, our florists begin sourcing, designing, and preparing your arrangement — this marks the official start of fulfillment.

Because each arrangement is custom-built using perishable flowers, an order that has entered processing is treated as partially or fully fulfilled. This means your ability to cancel may be limited, and the fees described in our Cancellation Policy below will apply.

Cancellation Policy

Every arrangement we create is sourced and prepared specifically for your order using fresh, perishable flowers — which means cancellations come with real costs on our end. By checking out, you're authorizing Langdon's Flowers to charge any applicable cancellation fee to the payment method used for your purchase.

Our fee structure is as follows:

  • More than 48 hours before your delivery or pickup time: a flat $10 fee applies.
  • Within 48 hours of delivery or pickup: a fee equal to 25% of your total order applies.
  • Same-day orders: cancellations are not accepted under any circumstance. Once a same-day order is confirmed, the full charge is final.

Submitting an order means you've explicitly authorized us to apply the relevant cancellation charge to your original payment method, should a cancellation occur.

Refund Policy

We'll issue a full refund of your product's purchase price under these circumstances:

  • We're unable to fulfill your order for any reason on our end.
  • The product you ordered is out of stock and we have no comparable substitute available.
  • Your cancellation or return request has been approved under the policies outlined on this page.

Once a refund is approved, we submit it to your card-issuing bank within 7 business days of confirming your request. From there, how long it takes to actually appear on your statement depends entirely on your bank's own processing timeline — something outside of our control. All refunds go back to the original payment method only, and we can't be held responsible for delays that happen on your financial institution's end after we've submitted the refund.

Return Policy

If you need to request a return, you'll need to do so within 24 hours of receiving your order. To qualify, items must be unaltered and in their original packaging.

Because of their perishable nature, we're unable to accept returns on fresh flowers or fruit arrangements. Shipping and handling charges are non-refundable in all cases.

If you believe you received an incorrect order, reach out to us within 24 hours and include photos documenting the issue. We'll move quickly to resolve it — but reporting outside that 24-hour window may limit what we're able to do for you.

Substitution Policy

Flower availability shifts with the seasons and varies by region, so from time to time we substitute blooms, vases, or decorative accents with comparable or upgraded alternatives. This keeps your order on schedule for on-time delivery, and our florists are committed to only substituting with elements of equal or greater value.

A few things you can always count on:

  • The general size, shape, and style of your arrangement stays consistent.
  • For mixed bouquets, we prioritize matching the color palette as closely as possible — even if that means swapping in different flower varieties of comparable or greater value.
  • For single-variety arrangements (like a dozen roses), flower type takes priority over color, so you'll always receive the variety you ordered.
  • Whatever substitutions are made, the overall quality, value, and professional presentation of your order will never be compromised.

For minor adjustments, we won't reach out to the sender beforehand. If a substitution involves a major or defining element of the arrangement, we'll contact you first.

Please keep in mind: substitution is a disclosed part of your purchase agreement, accepted at checkout. Receiving a thoughtfully substituted arrangement of equal or greater value isn't valid grounds for a dispute or chargeback.

Delivery Policy

Delivery fees are calculated based on your recipient's address and added during checkout. To qualify for same-day delivery, your order needs to be placed before the following cutoffs (Eastern Time):

  • Monday through Friday: 2:00 PM
  • Saturday: 12:00 PM
  • Sunday: 12:00 PM

Orders placed after these windows will go out the next day. We do deliver on Sundays and major holidays, though availability can vary by location due to local restrictions — when that's the case, we'll deliver as soon as the next business day allows.

While we do our best to honor requested delivery windows, we can't guarantee a specific time of arrival. We're also unable to guarantee delivery to cemeteries or rural route addresses.

We consider an order successfully fulfilled once it's delivered to the address provided, or once a delivery attempt has been made at that address. This holds true even if the recipient isn't available, declines the delivery, or if the address details provided at checkout were inaccurate.

Should the recipient be unavailable when we attempt delivery, a separate re-delivery fee applies for the next attempt. This is an authorized, distinct charge — not an error or duplicate transaction.

To confirm fulfillment, we may rely on driver confirmation, photo evidence, GPS or courier tracking data, and acknowledgment from the recipient or another party at the location. These records are treated as valid proof of delivery in the event of a dispute, and by placing an order, you agree that this kind of documentation is sufficient evidence that delivery was completed.

Payment & Security

Every transaction on langdonsflowers.com runs through industry-standard SSL encryption. Your card number, name, and address are encrypted throughout the entire transaction and never visible to unauthorized third parties.

By completing checkout, you're confirming that you're either the authorized cardholder or have permission to use the payment method provided, and that you've read and accepted every policy on this page at the time of purchase.

Disputes & Chargebacks

Completing a purchase with us means you agree to the following:

  • You'll reach out to Langdon's Flowers directly to try to resolve any issue before filing a payment dispute or chargeback.
  • If a chargeback is filed in a way that conflicts with the policies described here, we reserve the right to contest it using full documentation — including order records, proof of delivery, and any related correspondence.
  • Chargebacks tied to substitutions, delivery timing, or the natural perishability of our products won't be considered valid once service has been fulfilled as outlined above.

We never store or share your complete payment information. All transactions run through our secure payment gateway and are governed by our Privacy Policy.

Placing an Order Means Agreeing to These Terms

By completing a purchase with Langdon's Flowers, you're confirming that you've read, understood, and agreed to every policy outlined above. We reserve the right to fully enforce these terms in order to prevent misuse, fraudulent disputes, or chargebacks that conflict with the agreement made at checkout. These terms apply at the moment each transaction takes place.