Terms of Service — Langdon's Flowers

Introduction

Welcome to langdonsflowers.com, operated by Langdon's Flowers. Throughout this site, "we," "us," and "our" refer to Langdon's Flowers. We make this website — along with all the information, tools, and Services found on it — available to you, our visitor, on the condition that you accept every term, condition, policy, and notice outlined below.

When you browse our site or make a purchase from us, you're participating in what we call our "Service," and doing so means you agree to these Terms of Service ("Terms"), along with any additional terms, conditions, or policies linked or referenced within this document. These Terms apply to everyone who interacts with our site — whether you're simply browsing, shopping as a customer, supplying products as a vendor, or contributing content in any other capacity.

Take a moment to read through these Terms before browsing or using any part of our website. Using the site in any way means you're agreeing to be bound by what follows. If you don't agree with any part of these Terms, please don't continue using the website or our Services. Where these Terms are treated as an offer, your acceptance is strictly limited to the terms stated here.

Whenever we roll out new features or tools, they automatically fall under these same Terms. The most up-to-date version is always available on this page. We may revise, modify, or replace sections of these Terms at our discretion by updating this page, so it's on you to check back periodically. Continuing to use the site after changes go live means you've accepted the revised Terms.

Our store runs on the Shopify platform, which gives us the e-commerce infrastructure needed to sell our products and Services to you.

SMS Communications

When you provide your phone number and submit a form on our site, you're agreeing to receive marketing texts from Langdon's Flowers — things like promo codes, cart reminders, and order or event updates — sent to the number you provided, potentially via autodialer. This consent isn't a requirement for making a purchase. Standard message and data rates may apply, and message frequency will vary. You can opt out anytime by texting STOP or using the unsubscribe link included in our messages, where available.

1. Use of Our Online Store

By agreeing to these Terms, you're confirming that you've reached the age of majority in your province or state of residence — or, if not, that you have permission from a parent or guardian who consents to your minor dependents using this site.

Our products and Services may not be used for anything illegal or unauthorized, and you agree not to violate any applicable laws — including copyright law — while using our Service.

Transmitting viruses, worms, or any other destructive code through our site is strictly forbidden. Violating any part of these Terms will result in immediate termination of your access to our Services.

2. General Conditions

We reserve the right to decline Service to anyone, for any reason, at any point in time.

Please understand that any content you submit (excluding payment card data) may travel across networks unencrypted and could be altered to meet technical requirements of those networks or connecting devices. Payment card information, however, is always encrypted in transit.

You may not copy, reproduce, sell, resell, or otherwise exploit any part of our Service — or any way of accessing it — without our explicit written consent. Section headings throughout this document exist purely for convenience and don't affect how the Terms are interpreted.

3. Accuracy and Currency of Site Content

While we strive for accuracy, we can't guarantee that everything on this site is complete, current, or error-free. Content here is intended for general informational purposes and shouldn't be your sole basis for important decisions — always cross-reference with more authoritative or current sources. Use of any material on this site is entirely at your own risk.

Some content on the site may be historical in nature and is provided for reference only. We may update the site at any time without obligation to do so, and it's your responsibility to stay aware of any changes.

4. Changes to Pricing and Services

Our product pricing is subject to change without advance notice. We also reserve the right to modify, pause, or discontinue any aspect of our Service at any time, without notice, and we won't be held liable to you or any third party for doing so.

5. Our Products and Services

Some items may be sold exclusively through our website and may be available in limited quantities. Returns and exchanges on these items follow our Refund Policy — see the linked page for full details HERE 

We work hard to display our floral arrangements and products as accurately as possible, but we can't promise that your screen renders colors with perfect accuracy.

We reserve the right to limit sales of any product or Service to specific individuals, regions, or jurisdictions, evaluated case by case, and we may restrict quantities at our discretion. Product descriptions and pricing may change at any time without notice, and we may discontinue any product whenever we choose. Any offer made through this site is void wherever prohibited by law.

We don't guarantee that any product, Service, or related information will meet your specific expectations, nor that any Service errors will necessarily be fixed.

6. Billing and Account Accuracy

We reserve the right to decline any order. At our discretion, we may limit or cancel quantities purchased by a single customer, household, or order — including orders that share an account, payment card, or billing/shipping address. If we modify or cancel an order, we'll try to reach you using the contact information provided at checkout. We also reserve the right to refuse orders that appear, in our judgment, to come from resellers, dealers, or distributors.

You agree to keep your account and purchase information accurate, current, and complete, and to promptly update details like your email address or card information so we can process transactions and reach you when needed.

For more on this, please consult our Refund Policy.

7. Third-Party Tools

We may give you access to tools provided by outside parties that we don't control or directly oversee.

Any such tools are offered "as is" and "as available," without warranties or endorsement of any kind on our part. We bear no responsibility for any consequences resulting from your use of these third-party tools.

Using these optional tools is entirely your choice and your risk — make sure you understand the terms set by whichever third party provides them. Should we introduce new features or Services down the line, they'll also fall under these Terms.

8. Links to Third-Party Sites

Our Service may include content, products, or links sourced from third parties.

Clicking a third-party link may take you off our site to a destination we don't control or affiliate with. We're not responsible for reviewing or guaranteeing the accuracy of third-party content, and we accept no liability for anything related to third-party materials, products, or Services.

We're not liable for any harm tied to your dealings with third-party sites or their offerings. Review their policies carefully before transacting, and direct any complaints or questions about third-party products straight to them.

9. Comments and User Submissions

If you send us ideas, suggestions, proposals, or other materials — whether we asked for them or not, and regardless of the format — you're giving us permission to use, edit, publish, distribute, and translate that content freely, without compensation or confidentiality obligations on our end. We're also under no obligation to respond.

We may, but aren't required to, monitor or remove submitted content that we consider unlawful, offensive, threatening, defamatory, obscene, or otherwise inappropriate, or that infringes on someone's rights or violates these Terms.

By submitting comments, you confirm they won't infringe on anyone's copyright, trademark, privacy, or other rights, and that they're free of unlawful, abusive, or malicious content — including malware. Don't impersonate anyone or use a false email address to mislead us or other users. You're solely responsible for the accuracy and consequences of anything you submit; we accept no liability for user-submitted content.

10. Personal Information

Any personal data you share with us through the store is handled according to our Privacy Policy — please review it for full details.

11. Errors and Omissions

From time to time, our site may contain typos, inaccuracies, or missing information related to product details, pricing, promotions, shipping costs, delivery timelines, or availability. We reserve the right to correct any of these issues, update information, or cancel orders affected by inaccurate data — even after an order has been placed — without prior notice.

We're not obligated to update or clarify site information, including pricing, except where legally required. The presence (or absence) of an "updated" timestamp doesn't necessarily mean all related content has been refreshed.

12. Restricted Uses of the Site

You agree not to use our site or its content to: pursue unlawful goals; encourage others to break the law; violate any applicable regulations or ordinances; infringe on intellectual property rights; harass, defame, or discriminate against anyone based on gender, orientation, religion, ethnicity, age, origin, or disability; share false or misleading claims; distribute malicious code; harvest personal data from others; spam, phish, or scrape content; pursue obscene purposes; or attempt to bypass site security. Violating any of these restrictions may result in termination of your access.

13. Warranty Disclaimer and Liability Limits

We can't promise that your experience using our Service will be uninterrupted, secure, or free of errors, nor that results obtained through it will always be accurate or dependable.

We may suspend or discontinue the Service at any time, for any duration, without prior notice. Your use of (or inability to use) the Service is entirely at your own risk. Except where we explicitly state otherwise, the Service and everything delivered through it are provided "as is" and "as available," without warranties of any kind — express or implied — including those relating to merchantability, fitness for purpose, durability, or non-infringement.

Langdon's Flowers, along with our officers, employees, partners, agents, contractors, and suppliers, won't be liable for any direct, indirect, incidental, or consequential damages — including lost profits or data — arising from your use of the Service or any product obtained through it, even if we were warned such damages were possible. In jurisdictions where liability limitations aren't fully permitted, our liability is limited to whatever extent the law allows.

14. Indemnification

You agree to defend, indemnify, and hold harmless Langdon's Flowers and our affiliated parties — including officers, directors, employees, contractors, and suppliers — from any third-party claims or demands (including legal fees) arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any part of these Terms is found to be unlawful or unenforceable, that portion will be enforced to the maximum extent allowed by law, with the remainder of the Terms staying fully in effect.

16. Termination

Any obligations incurred before termination remain binding even after these Terms end. These Terms stay in effect until terminated by either party — you can end them anytime by discontinuing use of our site and Services.

If we believe, in our judgment, that you've violated any part of these Terms, we may terminate this agreement without notice. You'll remain responsible for any outstanding amounts, and we may restrict your access to our Services going forward.

17. Entire Agreement

Our failure to enforce a particular right or provision doesn't mean we're waiving it. These Terms, together with any policies posted on our site, represent the complete agreement between you and Langdon's Flowers regarding use of our Service, superseding any earlier agreements or communications — written or verbal. Ambiguities in these Terms won't be interpreted against whichever party drafted them.

18. Governing Law

These Terms, and any separate agreements relating to our Services, are governed by the laws of Canada.

19. Updates to These Terms

The current version of these Terms is always posted on this page. We may revise them at our discretion by updating this page, and it's your responsibility to check back periodically. Continued use of our site after changes are posted means you accept the updated Terms.

20. Get in Touch

Questions about these Terms of Service can be sent to us at info@langdonsflowers.com.